REVIEW ANALYTICS

Performance overview

Aggregated guest sentiment across every connected OTA, computed live from the review database.

—reviews in view

Property

Date range

—Total reviews

—Average score /10

—Good reviews

—Bad reviews

TRENDS

Reviews per month by OTA

One line per OTA — the table below has the exact numbers.

DISTRIBUTION

Reviews by score

Click a bar to browse those reviews.

View as table

BREAKDOWN

Reviews per month & property

Show per-OTA breakdown — otherwise this is the all-OTA total per property per month.

TEAM

Staff mentions

Matched against each review's text using config/staff.yaml aliases.

TEAM

Possible staff names not yet in staff.yaml

Capitalized names seen near staff-related words (e.g. "khun", "thank you", "reception") that aren't registered as an alias in config/staff.yaml — worth checking if they're staff.